Contact Info

The store is currently closed for the holidays and I won't be able to respond to messages until I reopen. If your order hasn't arrived, please bear in mind the slower post at this time of year and use the tracking info provided for updates. (In any case, I'm not able submit claims for any lost orders for 7 working days after the due date for Tracked24 UK items, 15 working days for 1st class UK items and 25 working days for orders sent overseas.) Will be back early in 2026 - please bear with me.

Please note the following:

  • Messages need to be in English and should be kept as short as possible - ie: a few sentences max.
  • If the message is urgent (ie: you need to cancel an order, or change the shipping address) please put **URGENT** in the subject line. I can't guarantee I'll see it in time but will do my best.
  • I cannot reserve items.
  • I can only accept payment through Paypal which is integrated into the store's cart system (I cannot arrange orders outside of the store's cart system - No exceptions - sorry.)
  • For advice regarding fault-finding please check this link. Please don't ask me to get involved in diagnosing faults - it can be very difficult and time consuming to do remotely (it's unlikely that I'll be able to add anything to the info found on the linked page anyway).
  • I send orders via Royal Mail and sometimes DPD for overseas - other couriers are way too admin intensive.

All that being understood, feel free to contact me (Phil) here:


 Email : enquiry2025@retroleum.co.uk

I'll try to get back to you ASAP (Monday-Friday) but please be patient and allow a couple of days for a reply - longer when things are busy. Please bear in mind Retroleum is a one-man operation.